Security First
Access controls, encrypted transport, and monitoring guard the platform.
Privacy
Privacy Policy
We collect only what is necessary to operate the platform safely and reliably. We do not sell personal information.
Last updated: July 13, 2026
Transparent Usage
Data is used for operations, trust, and support only.
Regional Compliance
Our processes follow applicable privacy laws in each region.
Data categories we process
Category
Examples
Primary purpose
Identity & Account
Name, email, phone, profile photo, Client or Runner profile
Authentication, account recovery, trust and verification
Task & Activity
Tasks posted, offers, messages, completion photos and notes
Marketplace operations, quality control, dispute review
Payment & Financial
Checkout events, payouts, transaction references
Secure settlement, fraud prevention, financial reporting
Device & Security
Device details, sign-in activity, security alerts
Abuse prevention, account security, platform integrity
Service providers
Depending on the feature used, these providers process data for Runnabout under their own security and privacy terms.
Provider
Purpose
Clerk
Authentication, account security, and identity verification
Stripe
Checkout, payment holds, refunds, and runner payouts
Google Cloud, Firebase, and Google Maps Platform
Cloud storage, geocoding, maps, and Android push delivery
Expo
Mobile builds, app services, and push routing
Sentry and New Relic
Crash reporting, diagnostics, and service monitoring
Resend
Transactional notifications and support email
LiveKit
Real-time calling and communication sessions
OpenAI
Optional task drafting, pricing assistance, and safety moderation
Your data rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of personal data.
Access account data and profile information
Request correction of inaccurate details
Request deletion where legally permitted
Control communications and notifications
Object to certain processing where applicable
Request support for privacy questions
Retention
After a verified deletion request, account and profile data is deleted or anonymized. Transaction, payout, dispute, fraud-prevention, tax, accounting, and legal records may be retained only while required by law or an unresolved claim. Backups expire through the normal backup-rotation process.
Contact for privacy requests
Use the public account-deletion request page without signing in, or contact support for another privacy request. Include your account email so we can verify ownership.
Request account deletion