Support Policy

Dispute Resolution

We encourage direct resolution first. Formal disputes are available when needed and reviewed with evidence from both sides.

Disputes should be used as a last resort. Most issues are resolved faster through direct messages and updated completion details.

1. Submit clearly

Include task reference, concise issue description, and requested outcome.

2. Evidence review

Support reviews messages, completion photos and notes, task updates, and payment status.

3. Final decision

Support explains the decision and updates the task and payment details.

Before filing a dispute

Confirm the original task requirements and delivery instructions.

Check messages for agreed changes or clarifications.

Review completion photos and timestamps carefully.

State the exact remedy requested (refund, payment completion, adjustment).

How Common Disputes Are Resolved

Situation

Typical resolution

Usual timing

Completion details confirm delivery

Payment completion

Within 24h

Missing or unclear completion details

Partial or no payment

24-48h

Policy breach or misconduct

Account action + case resolution

Priority review