Support Policy

Dispute Resolution

We encourage direct resolution first. Formal disputes are available when needed and reviewed with evidence from both sides.

Disputes should be used as a last resort. Most issues are resolved faster through direct message clarification and updated completion proof.

1. Submit clearly

Include task reference, concise issue description, and requested outcome.

2. Evidence review

Support reviews messages, completion proof, timeline events, and payment status.

3. Final decision

A decision is recorded with rationale and reflected in payment and task records.

Before filing a dispute

Confirm the original task requirements and delivery instructions.

Check messages for agreed changes or clarifications.

Review uploaded proof and timestamps carefully.

State the exact remedy requested (refund, payment completion, adjustment).

Typical outcomes matrix

Case pattern

Typical outcome

Target timeline

Completion evidence confirms delivery

Payment completion

Within 24h

Incomplete or invalid proof

Partial or no payment

24-48h

Policy breach or misconduct

Account action + case resolution

Priority review